| 000 | 00470nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 130318s9999 xx 000 0 und d | ||
| 020 | _a9812530541 | ||
| 082 | _a658.812 ZIK/C | ||
| 100 | _aZikmund, William G | ||
| 245 | _aCustomer relationship management | ||
| 260 |
_bWiley _aSingapore _c2004 |
||
| 300 | _a179 | ||
| 650 | _aCRM | ||
| 650 | _aCUSTOMER RELATIONSHIP MANAGEMENT | ||
| 650 | _aSALES MANAGEMENT | ||
| 700 | _aGilbert, Faye W | ||
| 700 | _aMcLEOD, Raymond | ||
| 999 |
_c868 _d868 |
||