000 | 00470nam a2200181Ia 4500 | ||
---|---|---|---|
008 | 130318s9999 xx 000 0 und d | ||
020 | _a9812530541 | ||
082 | _a658.812 ZIK/C | ||
100 | _aZikmund, William G | ||
245 | _aCustomer relationship management | ||
260 |
_bWiley _aSingapore _c2004 |
||
300 | _a179 | ||
650 | _aCRM | ||
650 | _aCUSTOMER RELATIONSHIP MANAGEMENT | ||
650 | _aSALES MANAGEMENT | ||
700 | _aGilbert, Faye W | ||
700 | _aMcLEOD, Raymond | ||
999 |
_c868 _d868 |