000 00470nam a2200181Ia 4500
008 130318s9999 xx 000 0 und d
020 _a9812530541
082 _a658.812 ZIK/C
100 _aZikmund, William G
245 _aCustomer relationship management
260 _bWiley
_aSingapore
_c2004
300 _a179
650 _aCRM
650 _aCUSTOMER RELATIONSHIP MANAGEMENT
650 _aSALES MANAGEMENT
700 _aGilbert, Faye W
700 _aMcLEOD, Raymond
999 _c868
_d868