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- Clark, Graham
- Johnston, Robert
- Shulver, Michael
- Slack, Nigel
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- Kerala University of Digital Sciences, Innovation and Technology Knowledge Centre
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	1.	Service operations management : improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark. by Johnston, Robert, 1953- Shulver, Michael [author.] Slack, Nigel [author.] Clark, Graham, 1949- [author.] Edition: 5th ed. Material type: Text; Literary form: Not fiction Publication details: London, Pearson, 2021 Availability: Items available for loan: Kerala University of Digital Sciences, Innovation and Technology Knowledge Centre (1)Call number: 658 JOH/S. Place hold Add to cart (remove)
	2.	Service operations management : improving service delivery by Johnston, Robert Shulver, Michael Slack, Nigel Clark, Graham Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York , Pearson, 2021 Availability: Items available for loan: Kerala University of Digital Sciences, Innovation and Technology Knowledge Centre (1)Call number: 658 JOH/S. Place hold Add to cart (remove)