Zikmund, William G <br/><br/>
Customer relationship management 

 - Singapore  Wiley  2004 
 - 179 
<br/><br/><label>ISBN: </label>9812530541 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM<br/>CUSTOMER RELATIONSHIP MANAGEMENT<br/>SALES MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 ZIK/C