TY  - BOOK
AU  - Harvard Business Review
TI  - Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution
SN  - 9781633690783
U1  - 658.45 HAR/D 
PY  - 2016///
CY  - Boston
PB  - Harvard Business Review Press, 
KW  - Business communication
KW  - Conversation
KW  - Interpersonal communication
N1  - Supplied by Modern Books, TVM
ER  -