TY  - BOOK
AU  - Johnston,Robert
AU  - Shulver,Michael
AU  - Slack,Nigel
AU  - Clark,Graham
TI  - Service operations management: improving service delivery 
SN  - 9781292064468
U1  - 658 JOH/S 
PY  - 2021///
CY  - New York
PB  -  Pearson
KW  - Service industries
KW  - Management
ER  -