Johnston, Robert, <br/><br/>
Service operations management :  improving service delivery  

 - 5th ed. 
 - New York ,   Pearson,   2021. 
 - xxii, 609p. 
<br/><br/><label>ISBN: </label>9781292064468 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658 JOH/S