TY  - BOOK
AU  - Besterfield, Dale H
AU  - Besterfield, Glen H
AU  - Besterfield-Michna, Carol
TI  - Total quality management
SN  - 8120328833
U1  - 658.401 BES/T 
PY  - 2005///
CY  - New Delhi
PB  - Prentice Hall of India
KW  - TOTAL QUALITY MANAGEMENT
KW  - TQM
ER  -